Features
A complete AI Concierge — from streaming chat to real-time voice, in 14 languages, with full conversation history and service request tracking.
Start 14-day free trialEvery response is generated in real-time from your property's knowledge base using retrieval-augmented generation. The AI retrieves only what's relevant to the guest's question — ensuring fast, accurate, and property-specific answers.
Powered by GPT-5-nano. Responses stream token-by-token for a natural feel.
Guests can speak directly to the concierge. The voice assistant runs on OpenAI's Realtime API over WebRTC — the same technology behind the latest AI voice products. No phone calls. No hold music. Instant answers.
Uses OpenAI Realtime API (gpt-realtime-2.1-mini). Ephemeral session tokens keep the connection private.
The concierge automatically detects the guest's preferred language from their browser and responds in kind. No configuration needed. Supports Arabic, Chinese, Dutch, English, French, German, Hindi, Italian, Japanese, Korean, Portuguese, Russian, Spanish, and Turkish.
Language detection is automatic. The AI is instructed to match the guest's language in every response.
Create unlimited knowledge base sections for your property. Each section is embedded as a vector and retrieved semantically — meaning the AI finds the right answer even when the guest asks in a different way than you wrote it.
Embeddings: text-embedding-3-small. Cosine similarity retrieval. Re-embed on demand.
Guests submit requests directly through the concierge — extra towels, maintenance issues, cleaning, and more. You see all requests in your dashboard with status tracking: open, acknowledged, resolved.
Request categories: cleaning, towels, maintenance, and other. Status updates from dashboard.
Add an optional 4–8 digit PIN to any property. Guests must enter it before accessing the concierge. Useful for managing access across different booking platforms or adding a layer of privacy for sensitive properties.
PIN verified server-side. Wrong attempts handled gracefully with a clear error message.
Every guest session is stored and reviewable. See exactly what guests asked, where they needed help, and what the concierge said. Use this to improve your knowledge base and spot gaps.
Sessions are paginated and filterable by property in your dashboard.
Track total sessions, AI messages sent, and activity across all properties from a single view. See which properties are most active and understand how guests are using the concierge.
Available on Pro plan. Per-property and org-level stats.
Use your own OpenAI API key instead of the platform's. Your key is stored encrypted with AES-256-GCM — we never access it in plaintext. All AI operations under your account use your key, giving you full control over costs and usage.
AES-256-GCM encryption. Available on all plans via organization settings.